Refund policy

Goods on which a change of mind return is not available
Healthyworld Pharmacy will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
Medicines (Prescribed or Over The Counter)
Baby Formula
Fragrances
Vitamin Supplements
Consumable Products

Goods Damaged or Faulty on Delivery

You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer. In the event that you receive a defective or damaged product, we will refund the original product price, delivery, wrapping and other fees via the original method of payment. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.

Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Healthyworld Pharmacy.

Please allow up to 14 days for refunds to be processed upon our receipt of goods.